Effective Date:
January 1, 2024
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This website (“Website”) is the property of respilean.com (“we,”
or “us”). We respect our user’s privacy, and we understand the
importance of the information you entrust to us. This Privacy
Policy describes our practices concerning the information we
collect from you when you visit and use our Website.
Among other things, this policy describes the types of information
we collect when you visit our website or utilize any of its
functions, how we use and protect that information, how long we
retain it, and with whom we share it. It also explains what your
rights and options are as they pertain to that information. By
visiting this website or using our Service, you consent to our
collection and use of your information as described in this
Privacy Policy.
This policy is incorporated into and made a part of our Terms of
Service.
1. GDPR Compliance Statement: Pursuant to the terms of the EU
General Data Protection Regulation (“GDPR”) and is the “Data
Controller” with respect to all of the information collected from
visitors to our Website and users of our Service. To ensure
compliance with the GDPR, we have incorporated the following
practices and procedures:
(a) We verify that the third parties with which we share User
information are GDPR compliant;
(b) We ensure that data is stored in a manner that facilitates our
ability to locate and delete information pertaining to a specific
user upon request;
(c) The manner in which we use the information we collect are
limited to those discussed in this Privacy Policy;
(f) If we modify any of the terms of this policy, we inform all of
our Users; and
(g) We have appointed an internal Data Protection Officer who is
responsible for overseeing our privacy and data protection
procedures and will serve as the individual point of contact for
information access and deletion requests.
2. Information We Collect. We collect two basic types of
information from our Users:
(a) Personal Data:
(i) What is Personal Data? Personal Data is information that
pertains to you specifically, and can help identify you as a
person. We collect Personal Data from you whenever you complete a
contact form on our website, including your name, email address,
phone number, country, city, state, and zip code. You may also
provide us with additional Personal Data in any email messages you
send to us, or in the form of user forum posts or chats.
(ii) When and How do we collect it? We collect Personal Data from
Users when: (1) they submit a contact form on our website; (2)
initiate an online chat with us; or (3) submit a post to our User
forum. In addition, when you visit our Website we will record your
IP address and/or unique mobile device identifier. Under ordinary
circumstances, an IP address recorded in isolation is not Personal
Data under the standard definition of the term. However, it may
become Personal Data when it is combined with other information,
such as an email message.
(iii) How do we use Personal Data? We use Personal Data to
communicate with you and respond to your requests. We may also use
your email address to send you account related notices and
promotional marketing materials. We use your IP address to
identify your location in order to provide you with notices and
other information that may be required by your local regulatory
authority.
(iv) Where is Personal Data Stored? All Personal Data collected
from Users outside and within the United States will be
transferred and to and stored on the Amazon Cloud.
(b) General Information: General Information consists of
information that is anonymous in nature and does not identify you
as an individual. This includes your computer IP address, unique
mobile device identifier, browser type, ISP or carrier name, and
the URL of the last web page you visited before visiting our
website. This information gives us insights on how our users use
our site and our other products. We collect this information by
using “cookies”, which are small bits of computer code that are
transferred to your computer’s hard drive via a web browser, which
enable us to record the general information described above. We
use this information to ensure that our service continues to
appeal to our users.
(i) How do we use General Information? General Information gives
us insights on how people use the Service, and helps us to
maintain, modify, and enhance it. We use cookies to help us
customize your experience when using the Service. We also use
services provided by Hotjar, Google Analytics, Facebook, and
ZenDesk, which set cookies for each User when they visit our site
or use our Service.
(ii) Where is General Information Stored? All General Information
collected from Users outside and within the United States will be
transferred and to and stored on servers located in the Amazon
Cloud.
3. How We Share information. We will not share Personal Data with
third parties for marketing purposes without your consent. We will
share Personal Data with certain third parties in the following
ways:
(a) Service Providers: We utilize the following third-party
service providers to perform certain functions on our behalf and
must share certain information (including Personal Data) with them
in order for them to do so. However, the information that is
shared is limited to that which is necessary to perform their
specific functions:
(i) Amazon Web Services hosts our website (click here to view
their privacy policy);
(ii) ZenDesk provides us with customer support and chat services
(click here to view their privacy policy);
(iii) Amazon SES provides us with email support services (click
here to view their privacy policy);
(iv) Google Analytics provides us with website analytics services
(click here to view their privacy policy).
(v) Hotjar provides us with website analytics services (click here
to view their privacy policy).
(b) Law Enforcement: If requested or required by law enforcement
authorities, courts, or regulators, we may disclose any
information we have about our users. We also may disclose your
Personal Data to exercise or protect legal rights or defend
against legal claims.
(c) Bulk Asset Transfers: In some cases, we may choose to buy or
sell assets. In these business transfers, customer information,
including Personal Data, is typically one of the business assets
that are transferred. Moreover, if all or substantially all of our
business assets were acquired, or in the unlikely event that we go
out of business or enter into bankruptcy, customer information
(including your Personal Data), would be one of the assets that is
transferred or acquired by a third party. You acknowledge that
such transfers may occur, and that any assets may continue to be
used according to your Personal Data as set forth in this policy.
(d) Other Third Parties: We may reserve and have the right to
disclose any information about you or your use of our Service
without your prior permission, if we in good faith believe that
such action is necessary to protect and defend the rights,
property or safety of our company or its affiliates, other Users
of the Service or the public.
4. How We Protect Information. We use appropriate technical and
organizational measures to protect the data we collect against
unauthorized or unlawful access and against accidental loss,
destruction or damage. We also limit access to User information to
employees who reasonably need access to it in order to do their
jobs. However, because no security system can be 100% effective,
we cannot completely guarantee the security of any information we
may have collected from or about you. In addition, we have no
control over the security of other web sites that you might visit
even when a link may appear to those web sites site from our Site.
If you share your computer or use a computer that is accessed by
the general public, remember to log off and close your browser
window when you have finished your session.
5. How Long We Keep Information. We retain Personal Data and
General Information for as long as necessary to fulfill a business
purpose or comply with a legal request. We may also choose to
anonymize certain elements of the information you provide to us so
that it can no longer be attributed to you if we would like to
retain it for longer periods of time. You may also request that we
delete your information in the manner described in Section 6.
6. Your Options and Rights. We currently offer Users the following
options with respect to the manner in which we collect, use, and
maintain information, or to otherwise exercise their rights under
applicable privacy statutes:
(a) All Users: You may request that we stop sending you
non-account related emails by clicking the “unsubscribe” link that
is included at the bottom of non-account related emails. You may
also request that we delete the information we collected from and
about you by contacting our Data Protection Officer. You may also
request that we not share your Personal Data with one or more of
the third parties we share it with. Be advised, however, that this
may limit or prevent you from using our Website.
(b) EU Citizens: If you are an EU citizen, you may request that we
provide you with (or delete) all the information we collected from
and about you, or otherwise exercise your rights under the GDPR by
contacting our Data Protection Officer. Data reporting and
deletion requests will be processed free of charge within thirty
(30) days.
(c) California Residents: Under the California Online Privacy
Protection Act (“CalOPPA”), if you are a California Resident you
may request information regarding the types of Personal Data we
share with third parties for direct marketing purposes, and the
identities of the third parties with whom we have shared such
information during the immediately preceding calendar year. You
may request further information about our compliance with CalOPPA
by contacting our Data Protection Officer. Please note that under
CalOPPA, we are only required to respond to one request per User
each year, and we are not required to respond to requests made by
means other than through requests submitted to our Data Protection
Officer.
7. Tracking Technology and Do-Not-Track Requests. We employ
certain applications that may enable us to track your online
activities over time and across third-party web sites. We honor
Do-Not-Track requests transmitted by Web browsers.
8. Children under 13. Our Website is not intended for users under
the age of 18, and we do not knowingly collect any personal
information from children under 18. If we become aware that a
person submitting information is under 18, we will attempt to
delete the information as soon as possible.
9. Modifications to this Privacy Policy. We reserve the right to
amend, alter, or otherwise change this Privacy Policy at our sole
and absolute discretion. If we modify this Privacy Policy, we will
notify all Users by a pop-up on our website. Further use of the
Website following any such change constitutes your agreement to
follow and be bound by the modified Privacy Policy.
10. Questions. If you ever have any questions about this policy or
the Personal Data and General Information we have collected please
contact our Data Protection Officer. We respect your rights and
privacy, and will be happy to answer any questions or concerns you
might have.
Data Protection Officer Contact: support@respilean.com